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Our Policies: Terms & Conditions
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| Our Booking Procedures |
To reserve one our our vacation packages, you may either contact us by filling out our contact form at the bottom of any of our pages or call us toll-free at 1-888-771-8350. We require you to book a minimum of 14 days prior to your departure date. If you purchase a package within 30 days of your departure date, you will be charged a $30 express shipping fee.
If you are arranging your own flights, you will need to provide us with your flight details.
| Deposits & Payments |
Self-drive vacation packages: we require a 20% deposit of the land-costs to reserve your tour. The remaining balance is due 60 days prior to departure. We require full payment to purchase your airline tickets.
Escorted Tours: We require a deposit of $250 per person. The remaining balance is due 60 days prior to departure. We require full payment to purchase your airline tickets.
We accept payment by Visa, MasterCard, Discover and American Express cards. You can pay by phone or fax in your card details. We also accept checks and money orders made payable to Authentic Ireland Travel. However, we will not issue you your final confirmation until your check has cleared.
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| Cancellations: Self-drive vacation packages |
All cancellations must be advised in writing (by mail, fax or e-mail) to Authentic Ireland Travel prior to tour departure during normal business hours (8:00 am to 4:00 pm EST, Mondays through Fridays). If you need to cancel, the following cancellation charges will apply:
more than 8 weeks: 20%
6 to 8 weeks: 40%
4 to 6 weeks: 60%
2 to 4 weeks: 80%
less than 2 weeks: 90%
Airfare cancellation fee is $150-$200 per person and applies once tickets are issued.
| Cancellations: Escorted Tours |
All cancellations must be advised in writing (by mail, fax or e-mail) to Authentic Ireland Travel prior to tour departure during normal business hours (8:00 am to 4:00 pm EST, Mondays through Fridays). Cancellations received within 60 days of departure date are subject to the following penalties on the land portion:
70 days or longer: Forfeiture of Deposit
69 - 46 days: 25%
45 - 8 days: 35%
7 - 1 days: 50%
On departure Day: 100%
Cancellation fees on banquets are $25 per person. All Aer Lingus fares require instant purchase and are non-refundable. No refunds can be made for non-refundable airfares.
| Car Rental Policies |
Our car rental providers have one of the newest fleets of automobiles in the country. Through them we offer compact to SUV size automobiles with either automatic or stick shift transmission. Your comfort and safety is our priority.
All cars are reserved through Thrifty/ Dollar Car Rental.
Car rental includes 3rd party insurance, Collision Damage Waiver*, unlimited mileage, 24-hour roadside assistance and all taxes. There are no hidden costs or taxes! These extras are not included in prices quoted by many of our competitors, which is worth bearing in mind when comparing prices.
The price quoted is for a specific number of days car rental. If, for example, you are staying in Ireland for 8 nights, your car will be rented for 8 full days. If you return the car after 9 rather than 8 days (i.e. – you exceed your allotment of 8 x 24-hour periods), your credit card will be charged for the extra days rental by Thrifty Car Rental.
License Requirements
Driver must be in possession of a valid driver's license for at least two years. An international driver's license is not required if you are a US, Canadian or EU citizen.
The primary driver must be the holder of a major credit card.
Minimum driver age: 25
Maximum driver age: 74
** Drivers aged 70-74 are subject to a 9 Euro per day supplementary charge.
Additional drivers cost 7 Euro per day, payable directly to Malone/ Thrifty Car Rental at time of pickup.
Collision Damage Waiver (CDW): CDW comes into play if you unfortunate enough to have an accident in your rental car.
What is CDW? CDW is basically your insurance deductible. For example, if your CDW is 750 Euro, you will have to pay 750 Euros worth of repairs to the car, but no more, regardless of how much damage is done. CDW varies depending on the type of car rented. Please see table below:
Car Type |
CDW deductible |
| compact/midsize manual | 450 Euro |
| compact/ midsize/ full-size auto, full-size/ stationwagon manual | 700 Euro |
| 7-seater minivan manual/auto, luxury vehicle | 1250 Euro |
The CDW can be reduced for an additional daily charge, varying from 7.60 Euro to 12.70 Euro per day, depending on car type. This surcharge is payable directly to Thrifty Car Rental at time of pickup.
Extension of Rental/ Extra Days
Clients must contact the branch from which they collected the vehicle to see if extension of the rental is possible. Extensions will be charged directly to the client by Thrifty Car Rental.
| Changes made by you |
If, after our confirmation invoice has been issued, you wish to alter your travel arrangements in any way we will do our best to help arrange changes provided that we receive written notification from the lead person on the booking form no less than 45 days before the original departure date. If you need to make changes within 45 days, Authentic Ireland Travel does not guarantee that we will be able to accommodate your request. All changes will be subject to an amendment fee of $30 per person.
| Changes made by us |
We plan your travel arrangements many months in advance. Regrettably amendments may sometimes be necessary and errors occasionally occur. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Most of these changes are minor and will be subject to your approval before any changes are made.
If changes need to be made to the original booking before departure then you will be offered the following options:
a) Accepting the altered travel arrangements.
b) Accepting alternative arrangements that we may be able to offer.
c) Canceling your travel arrangements with us without charge (except any amendment fees).
If the entire tour is canceled for any reason other than nonpayment by you, then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company.
| Escorted Tours (all-inclusive guided tours) |
All of our escorted tours are offered through our partner, CIE Tours international, the leader of Irish tours for over 74 years. Please read below for more detailed information on our CIE tours.
SECURITY & RELIABILITY
CIE Tours International has provided over a million travelers with the highest quality vacations to Ireland and Britain during the past 72 years. As a division of Ireland's National Transport Company, we have built up an enviable reputation for security and reliability with our satisfied clients and the travel industry throughout North America.
BONDED PROFESSIONALS
CIE Tours International is a member of the United States Tour Operators Association (USTOA) and has lodged a million dollar irrevocable bond. We are also full members of the American Society of Travel Agents (ASTA). These professional organizations ensure that their members meet stringent standards to protect the traveling public.
INCLUSIVE COACH TOURS
Our coach tours offer all the advantages of a luxury cruise — without the water. Programs encompass airport transfers, daily sightseeing program, full breakfasts, table d´hote dinners, medieval banquets, cabarets and visits to attractions. Our passengers pay in US dollars and know that almost everything has been covered. Our trained personnel take care of all the details. We urge you to compare the tour features to those of our competitors to understand why we have earned our excellent status for quality and value. If you are considering a self drive vacation, we suggest that you compare coach tour prices as they offer better value for money when overall daily costs are considered.
NO HIDDEN EXTRAS
CIE Tours does not believe in offering "optional" extras when you are on vacation. This policy allows your tour director to focus totally on your needs rather than selling optional tours. Check our "Tour Includes" panel for each vacation to see the exciting features that are included. Note that all of our tours in Scotland feature a Scottish evening with dinner and entertainment, all passengers staying in Edinburgh when the Tattoo is operating in August receive prime reserved seats for this exciting event. And in Ireland our tours include Irish cabaret dinner and show in Dublin and/or Medieval Banquet in Shannon. So check each itinerary to see what is covered — these features could add up to hundreds of dollars if purchased separately.
GUARANTEED PRICES
We guarantee that no increase in land costs will be charged to you, once you have paid the deposit for your tour. This is your protection against international currency fluctuations. When you have paid for your airfare in full, there will be no change in the cost of the ticket.
For more information on our available escorted tours, please click here.
| Our Responsibility & Liability |
We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described in promotion material and that the services offered reach a reasonable standard. We will always strive to ensure that any special requests you may make, e.g. Non Smoking Room, are fulfilled. If any part of your travel arrangement is not provided as promised we will pay you appropriate compensation if we agree this has affected the enjoyment of your trip.
Authentic Ireland Travel acts only as a booking agent for the various travel service providers. Bookings and transactions arranged by Authentic Ireland Travel are subject to the terms and conditions and limitation of liability imposed by accommodation providers and car rental agencies.
Authentic Ireland Travel does not accept any liability for any loss, claim damages (direct or indirect, incidental, special or consequential, including but not limited to lost profit or lost savings), accident, delay, omission or act whether negligent or otherwise on the part of a supplier of facilities for travel or any representative, employee, agent or servant of a supplier of facilities for travel.
| Travel Insurance |
We offer comprehensive travel insurance cover to protect against trip cancellation penalties, travel interruptions and delays, emergency medical expenses, lost baggage and more. Plus, every Travel Guard policy includes a 24-hour "911" travel emergency service. Travel insurance is provided at a minimal extra cost to you. Ask your Ireland expert or click here for more details.
| Warranty |
All data including costs and figures provided here in the web site are subject to revision at times and to final acceptance and invoice issued by Authentic Ireland Travel.
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| Contact Details |
Please fell free to contact us with any questions you may have.
| Address: | Authentic Ireland Travel Elevation Business Park #1 Clon Road Ennis, County Clare Ireland |
| Telephone: | Toll-free number: 1-888-771-8350 International: +353 65 68 44941 |
| Fax: | Toll-free number: 1-888-771-8350 International: +353 65 68 92996 |
| email: | vacations@authenticireland.com |
| website: | http://www.authenticireland.com |
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