Latest Travel Updates: RESERVATION AND TRAVEL ASSISTANCE

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Our Booking Procedures:

To receive a no-obligation tour quote, simply click on the “START HERE” button, located at the very top of each page on our website. You can also click on “GET QUOTE” or “GET STARTED” from any individual tour page. Once you have submitted your inquiry form, the following will happen:

  1. Tour Quote Created: Your request will be forwarded to our team of Destination Experts, and a price quote will be created, based on your submitted preferences and criteria (e.g. personal interests, number of people, number of nights, time of year, special occasions or requests if applicable)
  2. Tour Quote Emailed & Posted To Your Online Account: A free Authentic Vacations online account will be created, allowing you to view and request changes to your quote at any time. Log into your account VIA “MY ACCOUNT” at the top of any of our webpages.
  3. Fine-Tune Your Tour Quote: Work with your assigned Destination Expert to tweak your quote in any way you wish. Our customers continually tell us that our flexibility in this regard really sets us apart from the competition – your Destination Expert’s sole brief is to create the perfect tour for you!
  4. Reserve & Pay Online: Once your quote is 100% to your liking, you can pay for your package with your credit card via your Authentic Vacations online account. We also accept payment by personal check and wire transfer.

If you would prefer to discuss your perfect vacation on the phone, we would be delighted to hear from you! Our Destination Experts are standing-by and looking forward to speaking with you at any time during our business hours listed below. We also operate a very responsive and efficient Live Chat service on our website…instant gratification awaits!

Toll-free from the US and Canada:
 1-888-443-5259
Rest of World: +1-707-687-0191

Hours of Business:
Monday – Friday: 7:00am – 5:00pm PST
Saturday – Sunday: 7:00am – 4:00pm PST

Deposits and Payments:

Independent Packages: We require a non-refundable 20% deposit of the Land Costs to reserve your package. The remaining balance is due 6 weeks prior to your tour start date. If you are also reserving flights with Authentic Vacations, payment in full is required to secure your seats.

Specialist Packages: On occasion, we partner with specialist suppliers who, as a result of their bespoke service, may operate stricter deposit and cancellation policies. If such a supplier is utilized to coordinate your tour, the deposit and cancellation period may vary. If this is the case, you will be advised of the alternate policies in advance of placing a deposit to secure your tour.

Escorted Bus Packages: We require a non-refundable deposit of $250 per person to reserve your tour. The remaining balance is due 70 days prior to your start date.

Group Tours (8 or more Passengers): We required a $1,000 deposit to reserve your tour. 20% of the Land Cost must be received 6 months prior to your tour start date, with the 80% balance coming due 2 months prior.

We accept payment by Visa, MasterCard, American Express and Discover cards. You can make a secure payment via your Authentic Vacations online account, or phone / fax your card details if you prefer. We also accept wire transfer payments, as well as personal checks and money orders made payable to Authentic Vacations.

When purchasing a vacation on this website, you are entering into an agreement between with Authentic Vacations, 3785 Brickway Boulevard, Suite 110, Santa Rosa, CA 95403. We promise to uphold our end of the agreement, and insure that you have the best and most authentic vacation experience possible!

Flight Bookings & Cancellations:

Authentic Vacations is IATA certified (International Air Transport Association) and a registered member of the ARC (Airline Reporting Corporation).
IATA is the globally recognized authority in the air travel industry, and as members, we have access to the domestic and international fares of more than 250 airline companies. Having exceeded IATA’s rigorous membership criteria and received their globally recognized seal of approval, our certification insures that our clients can book airfare through Authentic Vacations with confidence and security.

Our Flight Booking Service, Terms & Conditions:

 

  • We will search for the very best airfare on your behalf. The best does not always mean cheapest! Sometimes finding the right schedule is more important – our Agents will work with you to reserve the flight that best suits your individual needs.
  • Airfares are subject to regular change by Airline Companies. Quoted fares are therefore not guaranteed until time of purchase.
  • Airfares are generally payable in full at time of purchase.
  • Airfare is non-refundable, although in most cases, dates or passengers can be changed, subject to Change Fees. Change Fees are variable, and will depend on the policies of the specific Airline Company, with whom you are flying.
  • To avoid cancellation charges should the unexpected occur, we highly recommend purchasing travel insurance. We offer comprehensive travel insurance coverage to insure your vacation is stress and worry-free – as it should be!

Risk-Free Booking Policy – No Cancellation or Change Fees!:

Reserve your authentic vacation with only a 20% deposit and enjoy the peace of mind afforded by our Risk-Free Booking Policy.

– Your 20% Land Cost deposit is non-refundable.
– However, if you need to cancel your vacation more than 30 days prior to the start thereof, you may avail of our Risk-Free Cancellation Policy.

Risk-Free Details: Life happens, we all know that!
If you need to cancel your vacation up to 30 days prior to your tour start date, you can reschedule your tour for free! We will rebook your tour for any dates of your choosing within 365 days of your original tour start date. Any monies paid towards your originally scheduled vacation will be credited towards the rebooked tour, with absolutely no cancellation or change fees applied!
We want your travels to be stress-free and happy. No worries, no pressure. Just relaxation and wonder… That’s what travel is all about!

Canceled Vacations (Not Rescheduled): If you cancel your vacation, and do not wish to reschedule for a future date, please refer to our Cancellation Penalties below.

Cancellation Penalties:

  • More than 6 weeks prior to your arrival date: 20% of your Land Tour Cost
  • 4 to 6 weeks prior: 40% of your Land Tour Cost
  • 2 to 4 weeks prior: 60% of your Land Tour Cost
  • 1 to 2 weeks prior: 80% of your Land Tour Cost
  • Less than 1 week prior or during your vacation: 100% of your Land Tour Cost

Please note:

  • Cancellation policies above do not apply to flights (please see separate section on this page).
  • Risk-Free policy does not apply to Group Tours or Escorted Bus Tours (please see the relevant sections on this page).
  • Please note that if you reschedule your trip for free and subsequently cancel the rebooked trip outright, cancellation penalties will be assessed based on the travel dates and cancellation notification timing of your originally booked vacation.

We require written confirmation if you intend to cancel your trip.  Please email your assigned Destination Expert, or alternately write to [email protected] to confirm your cancellation.

Guided Tours:

We offer a range of authentic and unique Guided Tours. We only partner with the most professional and trusted tour operators in the travel industry. Booking & Cancellation terms and conditions vary slightly depending on the tour provider, as per below.

For CIE Tours Booking & Cancellation Terms & Conditions, please click here

For Globus Tours Booking & Cancellation Terms & Conditions, please click here

For G Adventures Booking & Cancellation Terms & Conditions, please click here

For AMA Waterways Booking & Cancellation Terms & Conditions, please click here

Group Bookings (8 or more Travelers):

Our Group Booking Policy applies to parties of 8 or more traveling together:

– We only require a $1,000 deposit to secure your Group Tour. This is sufficient for us to proceed with the confirmation of your accommodation, activity and transportation arrangements.
– 20% of the tour Land Cost (excluding flights) is required 6 months in advance of your arrival date.
– The remaining 80% balance comes due 2 months in advance of your arrival date.

Should you need to cancel your tour, the following penalties will apply to Group Bookings, depending on the timing of your cancellation:

– More than 8 weeks prior (to your arrival): 20% of your total Land Cost
– 4 to 8 weeks prior: 50% of your total Land Cost
– 1 to 4 weeks prior: 80% of your total Land Cost
– Less than 1 week prior: 100% of your total Land Cost

To avoid cancellation charges and for ultimate peace of mind, we highly recommend purchasing travel insurance. We offer comprehensive travel insurance coverage to insure your vacation is stress and worry-free – as it should be!

The above Group Booking terms and conditions may be subject to change, depending on the specific nature of your tour. For example, a larger initial deposit may be required if your group is reserving an entire accommodation, for the sole and exclusive use of the group. In such cases, your Destination Expert will advise you of any changes prior to booking your tour.

All terms and conditions above refer to the Land Cost portion of your tour. For Flight policies, please refer to the separate section on this page.

Refund Policy:

If you need to cancel your reserved services, please provide us with written confirmation.  You may email your designated Destination Expert, or alternately write to [email protected] to confirm your cancellation.

Once your cancellation confirmation has been received, we will immediately issue a refund to your credit card, if applicable.
Your refund amount will be determined by the cancellation policies set forth in the following two sections of Our Policies (located above this section):

RISK-FREE BOOKING POLICY – NO CANCELLATION OR CHANGE FEES!
GUIDED BUS TOURS & CRUISES

GROUP BOOKINGS (8 OR MORE TRAVELERS)

If a refund is due, funds will be credited/returned to the same credit card you used to purchase your vacation.
If you have used multiple credit cards to purchase your vacation, we can refund to a specific credit card of your choosing.

If payment has been received by check or bank transfer, your refund can be sent by check, or to a credit card of your choosing.

Travel Insurance:

We highly recommend purchasing travel insurance, in the unlikely event that your trip has to be cancelled or postponed. Authentic Vacations is delighted to offer travel insurance coverage to insure your vacation is stress and worry-free. Our rates are affordable and coverage is very comprehensive – a small price to pay for ultimate peace of mind! We want you to relax on your vacation, have a great time, and then come back again! A travel insurance policy not only protects you financially, but also medically, should a health related situation arise while you are away from home. For more detailed travel insurance policy information, please click here.

Travel Delays:

If your flight has been delayed and you will miss the first night(s) of your vacation, please call us immediately on 1-888-443-5259, so that we can help to rearrange your tour as efficiently as possible. However, please be aware that hotels will require a minimum of 24 – 72 hours notice to cancel a reservation without penalty. It is therefore unlikely that we will be able to offer a refund for your missed night(s). We highly recommend that you purchase travel insurance as you will be able to reclaim any financial loss incurred by travel delays.  This is the only way to ensure you will not be charged for any itinerary changes due to travel delays.  Please see our Travel Insurance page for more information on how to protect yourself while traveling.

Car Rental Policies – Ireland:

Our car rental providers have the newest fleets of automobiles in the country. We offer compact to SUV size automobiles with either automatic or stick-shift (manual) transmission. Your comfort and safety is our priority.

Car rental includes 3rd party insurance, Reduced Excess (Deductible) Insurance (the best policy offered in the industry – see below for important, detailed info!), unlimited mileage, airport surcharge, 24-hour roadside assistance and all taxes. There are no hidden costs or taxes! These extras are not included in prices quoted by many of our competitors, which is worth bearing in mind when comparing prices.

The price quoted is for a specific number of days car rental. If, for example, you are staying in Ireland for 8 nights, your car will be rented for 8 full days. If you return the car after 9 rather than 8 days (i.e. – you exceed your allotment of 8 x 24-hour periods), your credit card will be charged for the extra days rental by your Car Rental Provider.
Please note that we do not include a rental car while you are staying in Dublin City, unless one is specifically requested. Dublin is difficult to navigate and expensive for parking. It is a compact city with good public transportation.

License Requirements Driver must be in possession of a valid driver’s license for at least two years. An international driver’s license is not required if you are a US, Canadian or EU citizen. The primary driver must be the holder of a major credit card – this cannot be a debit card with a visa/mastercard symbol.

Minimum Driver Age: 25
Must be 28 or older to rent a minivan. 25 for all other car types.

Underage Drivers: 23-24
Drivers aged 23 or 24 are eligible to rent an Economy size vehicle. A young driver surcharge of 26.00 euro per day will apply, and be payable directly to the rental agency when collecting your vehicle

Drivers over 75:
Drivers over the age of 75 will require additional documentation. Please contact us for further information.

GPS Units:
GPS Units are available to rent at most locations, at an additional approximate cost of 16:00 Euro per day. If you wish to reserve a GPS device, please contact your agent as this item needs to be booked in advance.

Child Seats:
Child Seats are available to rent at most locations, at an approximate additional cost of 10:00 Euro per day. If you wish to reserve a Child Seat, please contact your agent as this item needs to be booked in advance. Please note that it is the renter’s responsibility to securely fit the child seat(s) in the rental vehicle.

One-Way Rentals: Rentals that involve collection/return of your vehicle to two different locations may attract a one-way rental fee, though in most cases within the Republic of Ireland, will not. To clarify if a one-way fee will apply to your specific travel plan, please ask your Destination Expert.

Northern Ireland Insurance Supplement: A E 35.00 euro supplementary insurance fee is required if you plan to bring your rental car into Northern Ireland, as it is a separate country. If applicable, this additional fee is payable directly to the rental agency when collecting your vehicle.

Extension of Rental/ Extra Days. Clients must contact the branch from which they collected the vehicle to see if extension of the rental is possible. Extensions will be charged directly to the client by the Rental Agency.

Parking Your Rental Car: Please note that overnight parking fees will apply at most hotels in larger Irish Cities.

Reduced Deductible Insurance: Great News!

If you have an accident in your rental car without Reduced Excess insurance (standard policy only offering a CDW):

You are liable to pay a ‘deductible’ amount towards the damage. The amount varies, depending on vehicle type. Here are the smallest and largest deductible amounts. All other vehicle types fall somewhere in between:

  • Economy Car Deductible: E 1,600.00 euro (Approx. US$2,100.00)
  • 8 Passenger Van Deductible: E 3,000.00 euro (Approx. US$3,900.00)

If you have an accident in your rental car with Authentic Vacations’ included Reduced Excess:

You are still liable for a variable deductible amount, but at a fraction of the values above:

  • Economy Car Deductible: E 150.00 euro (Approx. US$200.00)
  • 8 Passenger Van Deductible: E 250.00 euro (Approx. US$325.00)

And that’s not all – there are even more very significant benefits:

  • When you rent a car in Ireland without Reduced Excess, not only are you potentially liable for a large damage repair bill, rental car companies will ‘pre-authorize’ the deductible amount on your credit card – just in case you do have an accident. This means that on arrival in Ireland, an authorization ‘swipe’ is taken on your card, reducing your vacation purchasing power by up to US$3900.00!! This will never be an issue with your Authentic Ireland car rental.
  • Purchasing Reduced Excess directly from the rental agency on arrival will cost between $18.00 & $40.00 per day, depending on vehicle type. Multiply those rates by the number of days you are in Ireland, and you’re talking a very significant sum of money… It’s all included in your Authentic Vacations rental car reservation with Hertz!
  • After a long overnight flight to Ireland, you won’t be hit with the usual rental car company ‘hard sell’ to purchase Reduced Excess at the high rates detailed above. No, it’s all included. No confusion. No stress. Just begin your perfect Ireland vacation in the best possible way, without any nasty surprises at the rental desk!
  • Authentic Vacations is the only company offering these terms as standard to their clients. Sure, we could offer a lower price (like all our competitors), and let you deal with the rental car mess on arrival. But that’s not how we operate. We genuinely care for our clients, and want every aspect of your Ireland experience to be the best it can be. Our rental car policy is merely proof of our claim – you will not find a more customer-focused, honest tour company than Authentic Vacations!

Car Rental Policies – UK:

Car rental includes 3rd party insurance, Collision Damage Waiver*, theft protection, unlimited mileage, 24-hour roadside assistance and all taxes. There are no hidden costs or taxes! These extras are not included in prices quoted by many of our competitors, which is worth bearing in mind when comparing prices.

The price quoted is for a specific number of days car rental. If, for example, you are staying in Scotland for 8 nights, your car will be rented for 8 full days. If you return the car after 9 rather than 8 days (i.e. – you exceed your allotment of 8 x 24-hour periods), your credit card will be charged for the extra days rental by your Car Rental Provider.
Please note that we do not include a rental car while you are staying in Edinburgh, unless one is specifically requested. Edinburgh is difficult to navigate and expensive for parking. It is a compact city with good public transportation.

License Requirements: Drivers must be in possession of a valid driver’s license for at least two years. An international driver’s license is not required if you are a US, Canadian or EU citizen. The primary driver must be the holder of a major credit card – this cannot be a debit card with a Visa/Mastercard symbol.

Minimum driver age: 25
Must be 28 or older to rent a minivan. 25 for all other car types.

Underage Drivers: 23-24
Drivers aged 23 or 24 are eligible to rent an Economy or Compact size vehicle. A young driver surcharge of GB 25.70 Pounds Sterling per day will apply, and be payable directly to the rental agency when collecting your vehicle

Drivers over 70:
Drivers over the age of 70 may require additional documentation. Please contact us for further information.

GPS Units:
GPS Units are available to rent at most locations, at an approximate additional cost of GB10.00 pounds per day. If you wish to reserve a GPS device, please contact your agent as this item needs to be booked in advance.

Child Seats:
Child Seats are available to rent at most locations, at an approximate additional cost of GB10.00 pounds per day. If you wish to reserve a Child Seat, please contact your agent as this item needs to be booked in advance. Please note that it is the renter’s responsibility to securely fit the child seat(s) in the rental vehicle.

Excess/Deductible/Collision Damage Waiver: Your Excess/CDW comes into play in the unlikely event that you have an accident in your rental car. What is the excess? Excess is basically your insurance deductible. The deductible amount on most vehicles is GB£600.00, In the event of an accident, you are liable for up to GB£600.00 of damage repairs, but no more, regardless of how much damage is done.

The CDW can be greatly reduced for an additional daily charge. This optional insurance will be offered when you are collecting your vehicle, and is payable directly to the Rental Agency.

One-Way Rentals: Rentals that involve collection/return of your vehicle to two different locations may attract a one-way rental fee. This amount may vary depending on vehicle type.

Extension of Rental/ Extra Days. Clients must contact the branch from which they collected the vehicle to see if extension of the rental is possible. Extensions will be charged directly to the client by Hertz Car Rental.

Our Responsibility & Liability:

We accept responsibility for insuring that the travel arrangements you book with us are supplied as described in promotional material and that the services offered reach a high standard. We will always strive to insure that any special requests you may make, e.g. Non Smoking Room, are fulfilled. If any portion of your travel arrangements are not provided as promised, we will pay you compensation, as appropriate.

Authentic Vacations acts only as a booking agent for the various travel service providers. Bookings and transactions arranged by Authentic Vacations are subject to the terms and conditions and limitation of liability imposed by accommodation providers and car rental agencies.

Authentic Vacations does not accept any liability for any loss, claim damages (direct or indirect, incidental, special or consequential, including but not limited to lost profit or lost savings), accident, delay, omission or act whether negligent or otherwise on the part of a supplier of facilities for travel or any representative, employee, agent or servant of a supplier of facilities for travel.

Making Changes to Your Reserved Tour Package:

Once all of your travel arrangements have been confirmed, it may be possible to alter aspects of your tour, subject to availability. Please note that a $50.00 Amendment Fee will apply to each accommodation, activity or transportation reservation that is altered.
 
Should you wish to alter your travel arrangements in any way after your vacation begins, we will do our best to accommodate you. However, Authentic Vacations cannot guarantee that such alterations will be possible. Any ‘In-Country’ changes that are made will be subject to an Amendment Fee of US$100.00 for each individual reservation that is altered.

Changes Made by Us:

We plan your travel arrangements many months in advance. Regrettably, amendments may sometimes be necessary for reasons beyond our control. We reserve the right to make such changes at any time prior to the commencement of your vacation.

In the unlikely event that changes do need to be made to the original booking before departure, or in the case of advertised accommodations being unavailable at time of booking, Authentic Vacations will offer an alternative of the same standard, as close as possible to the original location.

If the entire tour is canceled for any reason other than non-payment by you, then you will be offered the choice of purchasing another arrangement from Authentic Vacations, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid.

Authentic Vacations Privacy Policy Authentic Vacations is committed to protecting your privacy. We will never share your personal information with third parties. We do not sell, rent, trade, or otherwise share your personal information. If (in very rare cases), your information does need to be shared with a third party, we will never do so without first providing you notice of same and receiving your express permission to proceed.

This privacy policy describes how Authentic Vacations and Authentic Ireland collect and use the personal information you provide on our websites, www.authenticvacations.com and authenticireland.com. It also describes the choices available to you regarding our use of your personal information and the steps you can take to access this information and to request that we correct or update it.

Collection and Use of Personal Information We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, expiration date, billing address (credit card information is never stored or saved on our system)
  • Unique Identifiers such as username, ID number, account number, password

We collect this information when you:

  • Sign up for our newsletter or email list
  • Contact us with questions or request more information about our products or services

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Respond to your questions and concerns
  • Information sharing

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request.

In the event Authentic Vacations goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

Choice/Opt-Out You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at [email protected]

Cookies and Other Tracking Technologies We use first and third party cookies on this site. First-party cookies are stored by the domain (website) you are visiting directly and allows you to register/login with our services.

Third-party cookies are created by domains other than the one you are visiting directly. They are used for cross-site tracking and services provided by an external party:

  • Google Analytics uses cookies for tracking return visitors and attribution (each time the visitor comes to the site, the code stores new referral or campaign variable information in the visitor’s cookies)
  • Responseiq – please see their privacy policy and GDPR page
  • Hotjar – for more information please visit their Data Safety, Privacy & Security page
  • Powerfront – is our live chat system and uses cookies for session tracking when you choose to talk with one of our agents

Log Files As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information, which does not usually identify individual users, to analyze trends, – administer the site, track users’ movements around the site and gather demographic information about our user base.

We may record your IP addresses when you place an order through our site to detect and prevent fraud.

Web Beacons A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, for example, recording the pages you visit on our site. We or our third parties may use web beacons to track the traffic patterns of users from one page to another.

We or our third-party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns.

Correcting and Updating Your Personal Information To review and update your personal information to ensure it is accurate, contact us at [email protected]

Security The security of your personal information is of vital importance to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can contact us at [email protected]

Notification of Privacy Statement Changes We may update this policy from time to time as our information practices are modified or changed. If we make any material changes to this policy that affect your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change. We encourage you to periodically review this page for the latest information on our privacy practices.

Our Contact Information You can contact us by writing or email us at the address below:

Authentic Vacations 3785 Brickway Blvd, Suite 110 Santa Rosa, CA 95403 [email protected] 1-888-443-5259 Effective Date: December 30, 2019

California Residents This Privacy Notice for California Residents supplements and is expressly made part of the information contained in Authentic Vacations, https://www.authenticvacations.com/our-policies/, and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning when used in this Notice.

Information We Collect Our websites collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer (“personal information”). In particular, our websites have collected the following categories of personal information from its consumers within the last twelve (12) months:

We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, expiration date, billing address (Credit Card information is never stored or saved on our system)
  • Unique Identifiers such as username, ID number, account number, password

We collect this information when you:

  • Sign up for our newsletter or email list
  • Contact us with questions or request more information about our products or services

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Respond to your questions and concerns
  • Information sharing

Your Rights and Choices The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights You have the right to request that Authentic Vacations disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.

Deletion Request Rights You have the right to request that Authentic Vacations delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  7. Comply with a legal obligation.
  8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at +1 888-443-5259, or sending a letter to us at Authentic Vacations: 3785 Brickway Blvd, Suite 110, Santa Rosa, CA 95403

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]

Changes to Our Privacy Notice Authentic Vacations reserves the right to amend this privacy Notice at our discretion and at any time. When we make changes to this privacy Notice, we will post the updated Notice on the Websites and update the Notice’s effective date. Your continued use of our Websites following the posting of changes constitutes your acceptance of such changes.

Contact Information If you have any questions or comments about this Notice, the ways in which Authentic Vacations collects and uses your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: Phone: +1 888-443-5259 Email: [email protected] Postal Address: 3785 Brickway Blvd, Suite 110, Santa Rosa, CA 95403

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